Welcome to DeWALT. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.
1. Sales Regions
We sell and ship products globally, excluding Asia and certain remote or restricted regions. Orders placed from unsupported areas may be canceled.
2. Payment Methods
We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All payments are processed securely.
3. Order Processing
Orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.
4. Shipping Methods and Delivery Time
Standard Shipping: Delivered via DHL or FedEx within 10–15 business days. Shipping fee: $12.95.
Free Shipping: Delivered via EMS for orders over $50, with an estimated delivery time of 15–25 business days.
Delivery times may vary due to customs procedures, weather conditions, or other factors beyond our control.
5. Returns and Refunds
You may request a return within 15 days of receiving your order. Items must be unused, in their original condition, and in original packaging. Please contact our customer service team for return instructions.
6. Order Changes and Cancellations
Orders can only be modified or canceled within 1–2 days after placement. Once an order has been shipped, it cannot be changed or canceled.
7. Limitation of Liability
DeWALT is not responsible for delays or damages caused by third-party shipping carriers or circumstances beyond our reasonable control.
8. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
Email: [email protected]
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.