1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payment.

2. Where do you ship?
We ship globally, except for Asia and remote regions.

3. How long does order processing take?
All orders are processed within 1-2 business days.

4. What shipping options are available?

• Standard Shipping: DHL or FedEx, 10-15 business days, $12.95.

• Free Shipping: EMS for orders above $50.

5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.

6. What is your return policy?
We accept returns within 15 days of receiving your order. Please contact us at [email protected] for return instructions.

7. How can I contact customer service?
You can reach our support team anytime at [email protected] for questions about products, orders, or returns.

8. Where is your store located?
Our company address is: 4602 University Street
Seattle WA, United States (US)
98101

9. Do you offer international shipping charges or taxes?
Shipping fees are calculated at checkout. Customers are responsible for any applicable customs duties or taxes in their country.

10. Can I change or cancel my order?
Orders can be changed or canceled within 1-2 days of placement. Please contact us immediately at [email protected].